Effective Date: September 2026 | Guidelines on cancellations, refunds, and processing timelines.
Effective Date: September 2026
This Cancellation & Refund Policy applies to memberships, bookings, vouchers, and services offered by The Luxe Yatra through its website and other authorised channels.
Membership cancellation requests may be submitted through the official customer support channels of The Luxe Yatra.
Membership cancellation is subject to the applicable Membership Terms & Conditions and the terms communicated at the time of purchase.
Membership fees are generally non-refundable and non-cancellable for personal reasons, except where a refund is specifically approved under the applicable policy or required by applicable law.
Any approved refund may be subject to applicable deductions, including amounts relating to services already used, bookings made, benefits redeemed, certificates used, or other applicable charges.
Where a refund is approved, the refund will normally be processed to the original payment method, subject to verification and payment-provider processing.
The refund processing time may take approximately 60–90 days from the date of approval, depending on the nature of the request and the payment provider involved.
Hotel and travel bookings are subject to the cancellation, modification, and no-show policies applicable to the specific booking, hotel, rate plan, travel provider, or service.
Any cancellation charges, applicable taxes, or other deductions imposed under the booking conditions may be deducted from the refundable amount.
Stay privilege certificates, gift certificates, promotional vouchers, or other benefits provided as part of a Membership generally:
Refund eligibility will be determined based on:
To request cancellation or a refund, Members should contact:
Email: info@theluxeyatra.com
The request should include the Member's name, registered contact details, Membership information, transaction details, and reason for the request.
Additional information or documents may be requested for verification.
Members are requested to contact The Luxe Yatra customer support before initiating a payment dispute or chargeback.
Where a chargeback is initiated, The Luxe Yatra may provide relevant transaction, Membership, booking, and acceptance records to the payment provider or financial institution for review.
The Luxe Yatra may update this Cancellation & Refund Policy from time to time. The updated version will be published on this website and will apply from the stated effective date, subject to applicable law.
This Policy shall be governed by the laws of India. Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts in Delhi, India.
