1. Information We Collect

We may collect information that you provide to us, including:

• Name
• Contact number
• Email address
• Billing and payment-related information
• Booking and travel details
• Membership information
• Information provided when you contact our customer support team
• Other information voluntarily submitted through our website or services

We may also automatically collect certain technical information, such as browser type, device information, IP address, website usage information, and cookies.

2. How We Use Your Information

We may use your information to:

• Create and manage your membership.
• Process bookings and travel requests.
• Provide customer support and concierge services.
• Communicate membership benefits, offers, updates, and service information.
• Process payments and transactions.
• Improve our website, services, and customer experience.
• Prevent fraud, misuse, or unauthorised activity.
• Comply with applicable legal and regulatory requirements.

3. Communications

By providing your contact details, you may receive communications relating to your membership, bookings, transactions, customer service, offers, and other services.

You may opt out of promotional communications where applicable. Transactional and essential service communications may still be sent when necessary.

4. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and support marketing or analytics activities.

You may be able to manage or disable cookies through your browser settings. Certain website functions may not operate properly if cookies are disabled.

5. Sharing of Information

We may share relevant information with trusted third parties where necessary to provide our services, including:

• Hotels and accommodation providers
• Travel and booking partners
• Payment processors
• Technology and website service providers
• Customer support or service providers
• Professional advisers and legal authorities where required by law

We do not intend to sell your personal information to third parties.

6. Third-Party Services

Our website or services may contain links to third-party websites, booking platforms, hotels, or other service providers.

Their privacy practices are governed by their own privacy policies. We encourage you to review their policies before providing personal information to them.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain membership and transaction records, resolve disputes, comply with legal obligations, and fulfil legitimate business requirements.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to request access, correction, updating, or deletion of certain information.

You may contact us using the details below to make a privacy-related request.

10. Children's Privacy

Our website and membership services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

The updated Privacy Policy will be published on this website with the revised effective date.